Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("AUP") describes prohibited uses of Truvee and related services (the "Service"). It applies to senders, recipients, and all users.

By using the Service, you agree to this AUP. Violations may result in suspension, termination, refusal of service, or legal action.

2. Core Rule

Use Truvee to verify identity for honest, lawful purposes. Do not use Truvee to harm, deceive, harass, or discriminate against any person.

3. Prohibited Uses: Regulatory

You may NOT use the Service or any verification result for:

A. Fair Credit Reporting Act (FCRA) Purposes

Truvee is NOT a consumer reporting agency. Output is NOT a consumer report. You may not use Truvee for:

• Employment decisions (hiring, promotion, retention, termination)
• Tenancy or housing decisions
• Credit eligibility decisions
• Insurance underwriting
• Government license, benefits, or eligibility decisions
• Any other permissible purpose under the FCRA

B. Child Endangerment

The Service may not be used in any context involving anyone under 18. You may not request verification of, send to, or about a minor.

C. Discrimination

You may not use the Service in a manner that discriminates based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, marital status, familial status, or any other protected characteristic under federal, state, or local law.

D. Sanctioned Persons or Regions

You may not use the Service to verify, send to, or process identities of persons located in regions sanctioned by the US government, including Cuba, Iran, North Korea, Syria, Crimea, Donetsk, and Luhansk.

E. Stripe Identity Terms

You must comply with the Stripe Identity terms of service. Any prohibited use under Stripe Identity is also prohibited under this AUP.

4. Prohibited Uses: Harmful or Illegal

You may not use the Service to:

A. Fraud and Deception

• Impersonate any person or entity
• Misrepresent your affiliation with any person or entity
• Verify under a false identity
• Use a stolen, fake, or expired ID
• Create accounts using false or misleading information

B. Harassment and Abuse

• Stalk, harass, threaten, or intimidate any person
• Demand verification as a condition of personal contact outside legitimate business purposes
• Use verification results to dox, expose, or shame any person
• Send repeated unwanted verification requests to the same recipient

C. Illegal Activity

• Money laundering, terrorist financing, or any financial crime
• Trafficking in persons, weapons, drugs, or stolen goods
• Identity theft or fraud against any person, business, or government
• Tax evasion or fraud
• Any other activity prohibited by federal, state, local, or international law

D. Coercion

• Coerce or pressure any person into providing verification against their will
• Tie verification to threats, blackmail, or extortion
• Use verification as a precondition to release of funds, goods, or services that are owed regardless of identity

5. Prohibited Uses: Technical

You may not:

A. Reverse Engineer or Extract

• Reverse-engineer, decompile, or disassemble the Service
• Extract or attempt to extract biometric data, source code, or proprietary algorithms
• Scrape, crawl, or harvest data from the Service

B. Interfere with Operations

• Use bots, scripts, or automated tools to access the Service except through documented APIs (if any)
• Bypass rate limits, captchas, or other protective measures
• Attack, overload, flood, or disrupt the Service or its infrastructure
• Probe, scan, or test the vulnerability of the Service without prior written authorization

C. Misuse of Accounts

• Share your account credentials with another person
• Sell, transfer, or assign your account to a third party
• Operate multiple accounts to evade limits, bans, or detection
• Create accounts using disposable, temporary, or fraudulent email addresses

D. Misuse of Sealed PDFs

• Modify, alter, forge, or tamper with sealed verification PDFs
• Misrepresent a sealed PDF as something it is not
• Use sealed PDFs to defraud or deceive any person
• Resell, redistribute, or publicly post sealed PDFs without the consent of the verified individual

6. Spam and Abuse of Email

You may not:

• Send verification invitations to anyone who has not agreed to be contacted
• Send invitations to harvested, purchased, or rented email lists
• Use the Service to send marketing or promotional content
• Send invitations whose stated purpose is false or misleading

7. Intellectual Property

You may not infringe on the intellectual property rights of Truvee, Stripe, or any third party. The Truvee name, logo, and brand are owned by Truvee LLC and may not be used without written permission.

8. Reporting Abuse

If you believe someone is using the Service in violation of this AUP, report it to sales@truvee.net.

If you have received a verification request you believe is fraudulent, harassing, or unlawful, do not complete it. Report the request to sales@truvee.net with the verification link or sender email.

9. Enforcement

We investigate suspected violations and may, at our discretion:

• Issue a warning
• Suspend or terminate accounts
• Refuse service
• Recall or invalidate sealed PDFs (in cases of confirmed fraud)
• Refund recipients or affected parties
• Cooperate with law enforcement
• Pursue legal action

We are not obligated to monitor user activity but reserve the right to investigate and act on reports.

10. No Private Right of Enforcement

This AUP is between you and Truvee. No third party has any right to enforce this AUP against you, except as required by law.

11. Changes

Material changes will be posted with a revised "Last updated" date. Continued use of the Service after changes constitutes acceptance.

12. Contact

To report abuse, ask questions about acceptable use, or appeal an enforcement decision:

Truvee LLC
Attn: Trust and Safety
210 Executive Drive, Suite 300
Cranberry Township, PA 16066
sales@truvee.net