GMethod
What happens during a live-face identity check?
Short answer
A live-face step asks the recipient to capture their face in real time so it can be compared with the photo on their ID. It helps show that the person holding the document is the person in it, but no face comparison is perfect, and a mismatch or failure has many innocent causes.
Why an ID alone is not enough
A photo of an ID shows that someone has access to an image of that document. A live capture adds evidence that a real person matching the ID photo is present at the time of the check.
What the recipient can expect
- Open the request link and read what is being asked and why.
- Give consent before any capture begins.
- Photograph a supported government ID.
- Complete a short live face capture in the browser following on-screen prompts.
- See that the step is complete. The requester then sees the outcome in their private record.
Tips that reduce failed attempts
- Use even, front-facing light and avoid strong backlight.
- Follow the capture prompts. Ask about accommodations if a religious, medical or accessibility need affects the process.
- Hold the ID flat, fully in frame, without glare.
- Use a device with a working camera and an up-to-date browser.
Honest limits
Face comparison can produce false matches and false non-matches. Lighting, camera quality, aging, and document condition all affect results. A failed attempt is not an accusation. Anyone who cannot complete a camera-based step should be offered another path by the person who asked.
Limits to keep in mind
- No live-face method is fraud-proof or perfectly accurate.
- Retry and accessibility options depend on the current verification flow; ask the requester if you need help.